Frequently Asked Questions
1. How much does _________ cost?
A. All of our prices are listed on our services page.
2. How and when do I pay?
A. Payments must be made before or at the start of a service unless other arrangements have been made. If you are boarding your dog this means payment is due in full when you drop you dog off – not when you pick your dog up. We accept cash, cheque and Interac e-transfer.
3. What do I need to bring when boarding my dog?
A. You MUST bring food for your dog. A crate is appreciated if your dog is crate trained…remember we are in-home boarding and we have to go to the grocery store sometimes! Also if your dog has any special needs please bring anything that entails i.e. medication. Please avoid bringing any favourite toys. We have plenty of toys here and can’t guarantee that yours will make it home in one piece.
4. What areas are your services available?
A. Boarding is available no matter where you are located as you are responsible for dropping your dog off and picking him/her up. We have had dogs in our care from as far away as Boston! All other services are offered in Port Perry. Please see our Google map below for a detailed visual of our boundaries. Please note that I do not travel to The Island, Seagrave, Blackstock, Caesarea, or Nestleton.
View Canine Crew Adventures in a larger map
5. My dog is not spayed/neutured, can she/he still be boarded?
A. We require that all males over the age of 1 year be neutered. Females are welcome as long as they are not currently or won’t be going into heat while you are away.
6. Do you sit for cats and caged pets?
A. Yes! We would love to care for your pet of any kind. We do not board anyone other than dogs but would love to stop by your house and check in on any other critters you may have!
7. Can I schedule a service last minute?
A. Although we can’t guarantee availability, we welcome any last minute bookings and will try our best to accommodate your needs. We recommend booking any boarding 2-3 months in advance to be safe and even more in advance around the Christmas/New Year’s season and July/August.
8. Do you cater to pets who have special needs?
A. Yes! We are happy to accommodate any special needs including, but not limited to, medication, special diets, (including raw) seat belts in cars, etc.
9. Can any dog join in pack walk?
A. We require that your dog is friendly towards other dogs and people in order to join in a pack walk. Your dog must also be comfortable in the car and be up-to-date on his/her vaccinations. They also must be off-leash reliable.
10. Where does pack walk happen?
A. Pack walks take place on 100 acres of private property with forests and trails.
11. Do you need to see proof of my pet’s vaccinations?
A. Dogs that are boarding or participating in pack walks must show proof of rabies vaccine and proof of a flea/tick control program in the summer months (June-October). An up-to-date rabies tag will also be accepted as proof of rabies vaccination. Photocopies or scanning/e-mailing your original paperwork is acceptable.
12. I’ve tried to call you and you didn’t pick up?
A. Care and safety for the dogs that are with us come first and sometimes we are unable to answer your call. If we don’t answer a voicemail is always promptly returned. Please leave a message!
13. When can I drop off/pickup my dog?
A. We try to be as flexible as possible. If you would like to drop off or pick up in the morning between 8AM and 9AM works the best. Afternoons and evenings are more flexible so please let us know what works best for you. No pickups later than 9PM. Pickups/drop offs on statutory holidays subject to a $15 fee.