Frequently Asked Questions
1. How much does _________ cost?
A. All of our prices are listed on our services page.
2. How do I pay?
A. We accept cash, cheque and Interac e-transfer.
3. What do I need to bring when boarding my dog?
A. You MUST bring food for your dog. A crate is appreciated if your dog is crate trained…remember we are in-home boarding and we have to go to the grocery store sometimes! Also if your dog has any special needs please bring anything that entails i.e. medication. Please avoid bringing any favourite toys. We have plenty of toys here and can’t guarantee that yours will make it home in one piece.
4. What areas are your services available?
A. Boarding is available no matter where you are located as you are responsible for dropping your dog off and picking him/her up. All other services are offered in Port Perry/Prince Albert only. Please note that I do not travel to The Island, Seagrave, Blackstock, Caesarea, or Nestleton.
5. Can I schedule a service last minute?
A. Although we can’t guarantee availability, we will try our best to accommodate your needs. We recommend booking any boarding 2-3 months in advance to be safe and even more in advance around the Christmas/New Year’s season and July/August.
6. Do you cater to pets who have special needs?
A. Yes! We are happy to accommodate any special needs including medication and special diets, (including raw).
7. Where does pack walk happen?
A. Pack walks take place on 100 acres of private property with forested trails about 10 minutes East of Port Perry. We do not give out the address or allow owners to join pack walks to respect the generosity and privacy of the landowners who reside on the property.
8. I’ve tried to call you and you didn’t pick up?
A. Care and safety for the dogs that are with us come first and sometimes we are unable to answer your call. If we don’t answer please leave a voicemail. Please give me 24 hours to respond Monday-Friday before calling or emailing again.
9. When can I drop off/pickup my dog?
A. We try to be as flexible as possible. If you would like to drop off or pick up in the morning before 9AM works the best. Afternoons and evenings are more flexible so please let us know what works best for you. No pickups later than 9PM.